Your 7 Most Common Home Insurance Questions Answered Fully

7 Most Common Home Insurance Questions

Feel confident about every corner of your cover.

At Source, our goal is to make home insurance simple and understandable, so you can clearly grasp your policy and recognise your individual needs.

We have compiled some of your most common home insurance questions to provide clear and simple answers, saving you time from searching online.

So, let’s get into your common home insurance questions.

7) Do I Really Need Home Insurance?

The simple answer? Yes.

If you’re looking for a mortgage for your new home, almost all mortgage deals will require adequate home insurance to qualify. This not only protects your home but also protects your lender’s investment.

If you’ve paid off your mortgage, you don’t legally need home insurance, as you did when you had a mortgage lender, but it’s advisable to have a policy to protect your home and memories.

6) What Are Excesses?

Some common home insurance questions often surround excesses. These are the amounts of money you agree to pay with your insurer when making a claim on your home insurance.

Voluntary Excess

You often have the option to select a voluntary excess. This is where you opt to pay an amount of your own money in case of a claim. Choosing a higher number may make your monthly premiums cheaper, but in the event of a claim, you will have to pay what you’ve selected, so keep this in mind!

Mandatory Excess

If there is a set excess by the insurer, then this will be added on top of the voluntary excess. This is generally non-negotiable. Some insured risks will have higher excesses than others, so it’s important to understand your policy schedule and the figures agreed upon.

5) Can I Insure Items Away from My Home?

Yes, you can add on items to any household insurance policy we offer under Personal Belongings.

This includes items designed to be worn or carried, such as:

1.       Jewellery

2.       Watches

3.       Mobile phones

4.       Handheld game consoles

5.       Portable music players

6.       Laptops

7.       Tablets

8.       Sports, musical and photographic equipment and luggage
bags.

Your limits are found below:

You can contact us to discuss your options here.

4) Where Can I View My Home Insurance Policy?

Common home insurance questions specific to Source surround our Customer Portal.

After logging into the Source Customer Portal, head to the ‘Policy Details’ section on the right toolbar, where you’ll be able to see key details like Buildings Sum Insured, Contents Sum Insured, Excesses and your insurer. Alternatively, go to the ‘Policy Documents’ tab and download your Household Policy Schedule.

To log in to your portal, follow the link below. If you’re having problems accessing your account or finding your documents, please call us on 02920 265 265.

Click here to log in.

3) How Do I Know When to Renew My Insurance?

We will contact you near your renewal date to inform you when your documents are ready. If you chose not to renew automatically, we’ll also notify you that your coverage is ending.

In your Customer Portal, the renewal progress bar shows you how far along you are in your policy’s lifespan and when to expect your renewal date. It is located in your snapshot on the Home Page.

2) How Do I Make a Claim?

You will need to contact your insurer directly. They will also be able to answer any common home insurance questions you may have.

Head to the Customer Portal, scroll down the homepage, and click the ‘How to make a claim’ button, where you can find your insurer’s contact details.

Checklist: Before contacting your insurer, collect the following evidence to make your claim process as straightforward as possible:

– Photograph: Take clear photos of the damage or issue.

– Record: Note key times, dates, and any essential details.

– Describe: Write an accurate description of what happened.

Important tip: if your claim is due to theft, you’ll need to obtain a crime reference number before contacting your insurer.

1) Can I Make Changes to My Policy?

We all understand life changes – so this is always a possibility. To make any amendments to your policy, you’ll need to go to the ‘Change Policy Information’ tab, where you can view and edit your policy.

Alternatively, you can contact us here.

Working with us, we can look at your policy together and find the best outcome for you!

What Next?

Home insurance is there to protect your home and everything within it, so understanding your policy is the first step towards great cover. If you have any common home insurance questions that haven’t been answered, you can find our full page of FAQs here.

For more information on any words or terminology you don’t quite get, take a look at our Jargon Buster page here.

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