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Get in touch
- Source Insurance, Global Reach, Cardiff, CF11 0SN
- [email protected]
- 02920 265265
- Monday to Friday: 8.30am to 5pm
- Source Insurance, Global Reach, Cardiff, CF11 0SN
- Support 02920 265265
PH portal
Remember when logging in meant dial-up? Yeah, this is way better...
Introducing your new Customer Portal!
So, what's new?
We know checking your insurance isn’t exactly thrilling—but when you do, it should be quick and painless! That’s why we’ve built a brand-new customer portal that’s easy to navigate, with all your details in one place.
All your policies in one place
One account, all your policies—no more juggling multiple logins! Now, everything is connected in one place for a smoother, hassle-free experience.
Navigate with Ease
Getting around your insurance just got a whole lot easier—no more maze-like menus, just a smooth, stress-free experience that puts everything at your fingertips
See your snapshot
See key details of your cover—like limits, renewal date, and Insurer—right when you log in, so you’re always informed.
Making a change
It's like customer service in your pocket
Just head to the ‘Make an Amendment’ section in your portal and follow these simple steps:
- – Select the policy detail you’d like to amend.
- – Enter the updated information.
- – We’ll review your request and update you within 24 hours!
View the status of your change
Status One : We've got it!
Once you’ve requested a change we will let you know when the team has got it!
Status two: We're working on it!
Within 24 hours, we’ll get back to you with an update. If we need more details, we’ll ask!
Status three: It's complete
Once we have everything, we’ll process your updates within the stated timeframe. You new documents will then be ready to view.
Your New Insurance Pack
Redesigned to make understanding your insurance easy.
So, how's it different?
Bye Bye Jargon
Our team have removed all unnecessary jargon from the insurance pack
Why?
We want our customers to understand their policy easily, without wading through pages of complicated language.
Keep it iconic
We've added icons to make complex details simple.
Why?
Icons make information clearer, easier to navigate, and quicker to understand.
No magnifying glass required
Key info stands out, no more pages of searching.
Why?
We put key information up front so you can find what you need quickly and easily.
Tested with (not on) policyholders
Our Insurance Pack has come a long way—from early sketches by our team to refined designs by our in-house designer, followed by rigorous testing with our Policyholders’ Forum to ensure it truly meets real customer needs.