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Get in touch
- Source Insurance, Global Reach, Cardiff, CF11 0SN
- [email protected]
- 02920 265265
- Monday to Friday: 8.30am to 5pm
- Source Insurance, Global Reach, Cardiff, CF11 0SN
- Support 02920 265265
Who are Source?
A UK home insurance provider trusted for over 30 years
We specialise in home and landlord insurance across the UK. While our name may not be familiar, we’ve been working behind the scenes for many years, supporting mortgage advisers and their customers.
Built on experience. Focused on protection.
At Source we work with a panel of trusted insurers to offer choice and flexibility. All of our panel of insurers offer a 5* DEFAQTO rated product, so you can be cetain you’re getting high quality cover.
Our goal is simple: to help you find the right cover, without the hassle.
What it’s like to be a Source customer?
Quality Cover You Can Trust
Access to 5* Defaqto-rated cover options offering quality protection and value
Rated Highly by Customers
Rated 5* by customers on Trustpilot for service and support
UK-Based Support When You Need It
Support from experienced UK-based teams trusted by advisers and policyholders nationwide
Trusted Experience Since Day One
The reassurance of dealing with an established brand with over 30 years’ industry experience
How our AI WhatsApp Journey works
We use an AI-assisted WhatsApp journey to help guide customers quickly and efficiently to the right insurance options.
What it does:
- • Helps understand your insurance needs
- • Guides you through key questions step by step
- • Matches you with an initial price
- • Our system can hand you over to a human adviser at any point within our standard business hours of Monday to Friday between 8:30am – 5:00pm
- • Once we have asked you the questions we need to determine a price, we will send you your quote, along with a unique online link, as payment cannot be taken within WhatsApp.
FAQs
We’ll ask for a few details to help generate your quote, including your full name and title, date of birth, occupation, address, and any no claims discount you may have.
In some cases, we may need a little extra information to help us accurately identify your property and provide your price.
Yes, your information is kept secure and used only to provide your quote.
We’ve chosen WhatsApp for the initial quote journey because it offers end-to-end encryption, keeping your conversations private.
Once we’ve gathered your details, you’ll receive your price along with a unique secure link to continue your quote on our protected website.
It usually only takes a few minutes to get a price, then you can complete the rest of your quote online via the unique, secure link.
Once we have completed the basic questions, we will send you an indicative price. This price is guaranteed for 90 days.
This means it won’t change during that time unless you make any changes to your details that could affect the price of your policy.
Yes, many people prefer to pay monthly as it often fits with how households plan their budget.
Please note however, paying monthly involves a premium finance (loan) arrangement, which means that if you choose this option, it will be more expensive than paying your premium up front in one lump sum.
Yes, you can still get a quote if you’ve made previous claims. However, you’ll need to declare any claims from the past nine years.
Keep in mind that a history of claims may increase your price or limit the cover options available to you.
Once you receive your quote link, the price is guaranteed for 90 days.
This means it won’t change during that time unless you make any changes to your details that could affect the price of your policy.
Yes, you will be able to alter any details through the secure link provided once we have provided you a price.
It’s important to understand that any amendments you make may affect the price of your policy.
Yes. Once you’ve progressed through your secure link, you can make changes in the “Your Quote” section. From there, you can add optional extras such as high-value belongings cover, bicycle cover, accidental damage, and home emergency cover, as well as adjust your total excess.
Our Customer Promises
Experts You Can Trust
No jargon. Knowledgeable Teams.
It’s All Hassle-free
Quick to quote, easy to understand.
Customer Service That Cares Real people, not just robots